Policies


Shipping Policy

Last Updated: August 4, 2025

Thank you for shopping at EKquest.store! We’re committed to providing a smooth and reliable shipping experience. Please review the details of our shipping policy for orders fulfilled by our suppliers in China.

 

📦 1. Shipping Method & Delivery Time

We offer free standard shipping on all orders.

  • Estimated delivery time: Up to 14 business days from the shipping date

  • Shipping provider: Determined based on destination and availability

  • Tracking: Provided once your order ships

Note: Delivery times may vary depending on your location and external factors.

⏱ 2. Processing Time

  • Orders are processed within 1–5 business days after payment confirmation

  • Orders placed during peak times (holidays, promotions) may require additional processing

🌍 3. Customs, Duties & Taxes

International shipments may be subject to customs fees, duties, or import taxes upon arrival.
 These fees are the responsibility of the customer.

We recommend contacting your local customs office for more information before placing your order.

🔍 4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
 You can monitor your package using the provided tracking number via the carrier’s website.

⏳ 5. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Customs clearance procedures

  • Weather disruptions

  • Carrier delays

  • Global supply chain impacts

We appreciate your patience and understanding during such situations.

❌ 6. Lost or Damaged Orders

If your order:

  • Arrives damaged, or

  • Appears to be lost in transit

Please contact us within 7 days of delivery at 360.ez.marketing@gmail.com.
 We will investigate the issue and work with the shipping provider to resolve it promptly.

 

Return & Refund Policy

At EKquest, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a straightforward return and refund process.

✅ Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Your item must be unused and in the same condition as when you received it.

  • It must also be in the original packaging.

  • You must provide proof of purchase (receipt or order number).

Items not eligible for return:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products (unless defective or damaged)

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at 360.ez.marketing@gmail.com with your order number and a photo of the issue.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment within 5–10 business days.

  • You will receive a confirmation email when the refund has been issued.

Late or missing refunds?
 If you haven’t received your refund yet:

  1. Double-check your bank account.

  2. Contact your credit card company (processing time can vary).

  3. Then contact your bank.

If you've done all this and still have not received your refund, contact us at 360.ez.marketing@gmail.com.

 

🚚 Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping (if we provided a label) will be deducted from your refund.

 

📬 How to Start a Return

To begin your return, please email us at 360.ez.marketing@gmail.com with the following:

  • Order number

  • Reason for return

  • Photo of the item (if damaged or incorrect)

Do not send your item back without contacting us first. Unauthorized returns may not be accepted or refunded.

 

Terms of Service

Last updated: August 4, 2025

Welcome to EKquest.store (“Site”, “we”, “us”, “our”). By accessing or using our website or any of the services offered through it, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree to all the Terms, you may not access the website or use any services.

 

 

1. Eligibility

To use our Site and services, you must be at least the age of majority in your jurisdiction (e.g., 18 years old in most regions). By using this Site, you confirm that you meet this requirement.

 

2. Use of the Site

You agree not to use the Site or its content:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To violate any international, federal, provincial, or local laws or regulations

  • To infringe on or violate our intellectual property rights or the rights of others

  • To upload or transmit viruses or malicious code

  • To collect or track the personal information of others

We reserve the right to terminate your access to the Site for violating any of these rules.

 

3. Products & Pricing

All products and prices are subject to change without notice. We make every effort to accurately display product details and pricing, but we are not responsible for typographical errors or inaccuracies. We reserve the right to refuse any order you place with us.

 

4. Shipping & Delivery

Please refer to our Shipping Policy for full details. Delivery timelines are estimates and may be affected by factors beyond our control.

 

5. Returns & Refunds

Please see our Return Policy for detailed information about returns, exchanges, and refunds.

 

6. Intellectual Property

All content on this Site — including text, graphics, logos, images, and software — is the property of EKquest or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site without our express written permission.

 

7. Third-Party Services

Certain content, products, or services available via our Site may include materials from third parties. We are not responsible for examining or evaluating their content or accuracy and will not have any liability or responsibility for any third-party materials or websites.

 

8. Limitation of Liability

We do not guarantee that your use of our services will be uninterrupted, timely, secure, or error-free. In no case shall EKquest, its owners, affiliates, or employees be liable for any injury, loss, or damages of any kind arising from the use of the Site or products purchased from it.

 

9. Indemnification

You agree to indemnify, defend, and hold harmless EKquest and our affiliates from any claims, liabilities, damages, or costs (including legal fees) resulting from your violation of these Terms or your use of the Site.

 

10. Governing Law

These Terms shall be governed by and interpreted by the laws of Ontario, Canada, without regard to conflict of law principles.

 

11. Modifications to the Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

 

12. Contact Information

If you have any questions about these Terms, please contact us at:
 📧 Email: 360.ez.marketing@gmail.com
 📍 Mailing Address:
 EKquest
 75 Ellen Street #1508
 Barrie, ON L4N 7R6
 Canada