Shipping policy

 

Shipping Policy

Last Updated: August 14, 2025

Thank you for shopping at EKquest.store! We’re committed to providing a smooth and reliable shipping experience. Please review the details of our shipping policy for orders fulfilled by our suppliers in China.

 

 

📦 1. Shipping Method & Delivery Time

We offer free standard shipping on all orders.

  • Processing time (2–4 business days)

  • Shipping time (by region)

  • Tracking info guaranteed

  • Customs note (if applicable)

All orders include tracking. You’ll receive a confirmation email as soon as your order ships.

⏱ 2. Processing Time

  • Orders are processed within 1–5 business days after payment confirmation

  • Orders placed during peak times (holidays, promotions) may require additional processing

🌍 3. Customs, Duties & Taxes

International shipments may be subject to customs fees, duties, or import taxes upon arrival.
 These fees are the responsibility of the customer.

We recommend contacting your local customs office for more information before placing your order.

🔍 4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
 You can monitor your package using the provided tracking number via the carrier’s website.

⏳ 5. Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Customs clearance procedures

  • Weather disruptions

  • Carrier delays

  • Global supply chain impacts

We appreciate your patience and understanding during such situations.

❌ 6. Lost or Damaged Orders

If your order:

  • Arrives damaged, or

  • Appears to be lost in transit

Please contact us within 7 days of delivery at 360.ez.marketing@gmail.com.
We will investigate the issue and work with the shipping provider to resolve it promptly.