Refund policy

Return & Refund Policy

At EKquest, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a straightforward return and refund process.

✅ Returns

We want you to love your EKquest purchase.

If something isn’t right, please contact us within 14 days of delivery and we’ll do our best to help.

Items must be unused and in original condition. Once approved, returns are processed promptly.

Questions? Email us anytime at 360.ez.marketing@gmail.com — we’re real people and happy to help.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at 360.ez.marketing@gmail.com with your order number and a photo of the issue.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original method of payment within 10 business days.
You will receive a confirmation email when the refund has been issued.

Late or missing refunds?
If you haven’t received your refund yet:

Double-check your bank account.
Contact your credit card company (processing time can vary).
Then contact your bank.

If you've done all this and still have not received your refund, contact us at 360.ez.marketing@gmail.com.

🚚 Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping (if we provided a label) will be deducted from your refund.

📬 How to Start a Return

To begin your return, please email us at 360.ez.marketing@gmail.com with the following:

Order number
Reason for return
Photo of the item (if damaged or incorrect)

Please do not send your item back without contacting us first. Unauthorized returns may not be accepted or refunded.